Refund policy

📦 RETURN & REFUND POLICY

Last Updated: [Insert Date]

At SGM Touch, we strive to deliver quality products and excellent service. Please read our return and refund policy carefully before making a purchase.

1. Order Fulfilment & Refunds

  • Orders are processed within 12 business working days.

  • A refund may only be requested if your order has not been fulfilled within 12 business working days.

  • Due to high demand, fulfilment may in rare circumstances take longer than 12 working days.

  • Refund requests must be submitted via email to:
    📧 thesgmtouch1@gmail.com

Refunds are processed only after internal review and approval.

2. Phones (Pre-Owned iPhones)

  • All iPhones come with a 3-month warranty, subject to software-related issues only, starting from the date of delivery.

  • Hardware damage, water damage, physical damage, or misuse is not covered.

  • Refunds for phones can only be requested through the supplier and are subject to supplier approval.

  • Due to high demand, fulfilment may take longer in rare cases.

3. Sneakers

  • Exchanges are allowed only if the sneakers are:

    • Completely unworn

    • In original condition

    • In original packaging

  • Customers are responsible for all delivery costs when requesting an exchange.

  • Worn, damaged, or used sneakers will not be accepted.

4. Weaves

  • Weaves must be properly maintained by the customer.

  • SGM Touch is not responsible for damage caused by improper maintenance.

  • Exchanges are allowed within 3 days of delivery only.

  • The weave must be:

    • Completely unworn

    • Not installed

    • Lace not cut

    • Not dyed or altered in any way

Strictly no exceptions.



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